Mobile email dramas

Well I have had a small drama with the mail on the mobile phone. It stopped working yesterday. I could not log in by the phone or by the Internet. I called them this morning and they reset the account. Now it is working again. There were no emails after the reset so I may have lost any emails from the last few days. I do not know when the fault occurred. I have to say I was happy with the speed and efficiency of finding and fixing the problem.
Below is the phone photo I was trying to load.


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