Well I needed to change my address. When I went to the web site I saw that you can change it online. So I sent off to be sent a password to set up an account. I set up the account, created the 60 billion questions you have to have to prove that you have a poor memory for such things and cannot prove that you are yourself. I then had to log back in and lo an behold, they have not enabled the address changing feature. Liars. Anyway now I need to go to one of the overcrowded offices to change my address. What a waste of time.