managers who hide

A manager in music store in Alexandria several months ago berated his staff member when the staff member did the right thing. He had mucked up a series of credit card transactions for a customer. In the end he thought he had corrected the problem. The manager, instead of looking over his work and confirming that he had indeed corrected the problem told him that he did not want to know. The manager wanted to live in a world where ignorance is bliss and avoidance of responisibiltiy is the name of the game. If the staff memebr stuffed up then he could blame the member of staff. What he should have done was make sure that the lesson was learned and the mistake not repeated. The fact that it happened int he first place may be an indication of a lack of good management.

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